For our tenants, there are several different ways to convey a maintenance request:
Complete the Maintenance Request Form on this page. (We prefer that you contact us in this way.)
Email us at firstname.lastname@example.org.
Phone us at (217) 328-2793 during business hours (9:00am to 4:00pm M-F).
Mail us your request: RentChampaign,LLC, 705 S. Glover., Urbana, IL 61801
FAX us your request: (217) 328-2779
Submit a Maintenance Request
For after hours emergencies call the maintenance line at (217) 328-2793 and it will tell you the after hours emergency number for that day.
Please be aware that you will be calling someone at their home. After hours emergency calls should be restricted to true emergencies such as flooding and no heat.
If you have a natural gas leak, vacate the area immediately and call Ameren IP at 1-800-755-5000.
For after hours lockouts, you will be charged a $75 trip fee plus over-time labor if our maintenance manager unlocks your unit. Daytime lockouts will incur a $25 trip fee plus labor time.